At Inc Studio, we understand that keeping your data safe is of the utmost importance. Your privacy is important, and you should know how your data is being used.
We do not collect personal data about you unless you contact us and any personal data we do collect will only be used as permitted by law.
We advise you to check the privacy policies of any such websites before providing any data to them.
Our contact details
Name: Inc Studio
Address: Suite 633, The Plaza, 100 Old Hall St, Liverpool L3 9QJ
Phone Number: 07577185934
Date Privacy Notice Complete: 14/04/23
The type of personal information we collect
Personal data is defined by the General Data Protection Regulation (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.
Personal data covers general information, such as your name and contact details. However, it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.
We currently collect and process personal identifiers, contacts and characteristics, such as name and contact details.
We do not collect any personal information without your knowledge. This data will have been collected by you sending us an email or completing an online form, as we will process any information which you choose to give us.
This also applies if you visit our premises and complete any orders with personally identifiable data.
This information would be used to complete any requested orders and may be kept for guarantee purposes.
How we get personal information and why do we have it
We must have a lawful basis for using your personal data, as per the GDPR.
This could be because you have consented to our use of your personal data, because the data is necessary for our performance of a contract with you, or because it is in our legitimate business interests to use it.
This may include:
- Personalising and tailoring your experience on Our Site;
- Supplying our products AND/OR services to you. Your personal details are required in order for us to enter into a contract with you.
- Personalising and tailoring our products AND/OR services for you.
- Communicating with you. This may include responding to emails or calls from you.
- Supplying you with information by email AND/OR post that you have opted-in to (you may unsubscribe or opt-out at any time by contacting us using the details above.
- Analysing your use of Our Site and gathering feedback to enable us to continually improve Our Site and your user experience.
With your permission, we may use your personal data for marketing purposes.
This may include us contacting you by:
- Text message
We may contact you on more than one of these platforms with information, news, and offers on our products AND/OR services.
We will always work to absolutely protect your rights and comply with our obligations under the GDPR and the Privacy and Electronic Communications (EC Directive) Regulations 2003, and you will always have the opportunity to opt-out.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
(a) Your consent. You are able to remove your consent at any time by contacting us.
(b) We have a contractual obligation.
(c) We have a legal obligation.
(d) We have a vital interest.
(e) We need it to perform a public task.
(f) We have a legitimate interest.
How long do we store your personal information
Your information is securely stored and we will not keep your personal data for any longer than is necessary. This is determined by the reason(s) for which it was first collected.
There is no fixed time if you are a customer i.e. you have purchased our goods or services. We may keep your data for reasons of guarantee or to contact you in the future if you have opted-in to marketing emails from us about our goods and services. However, you can opt-out yourself at any time by contacting us on the above details.
If you have indicated that you are happy for us to send marketing emails about our goods and services after making a query via our contact form, there is no fixed time period. You can opt-out at any time.
However, if you have made an enquiry by any means but have not provided express permission for us to send you marketing emails about our goods and services in the future, we will only retain your data if the reason for the enquiry dictates that it is reasonable to do so.
Once it becomes unreasonable to keep your information, we will delete your details. You can opt-out yourself at any time by contacting us at the above details.
We will not share any of your personal data with any third parties for any purpose, subject to one important exception.
In some highly limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations, a court order, or the instructions of a government authority.
We will take steps to ensure that your personal data is handled safely, securely, and in accordance with your rights, our obligations, and the third party’s obligations under the law if it is requested for the reason stated above.
If you want to know what personal data we have about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing and sent to the email or postal addresses shown above.
We will respond to your subject access request normally within 14 days. Some cases may take up to one month for us to receive it.
At Inc Studio, we always aim to provide a complete response, including a copy of your personal data within that time. In some complex cases, however, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.
Your data protection rights
Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us if you wish to make a request.
Further information about your rights can also be obtained from the Information Commissioner’s Office or your local Citizens Advice Bureau.
You have the right to lodge a complaint with the Information Commissioner’s Office if you have any cause for complaint about our use of your personal data.
How are Cookies Used?
Inc Studio may place and access certain first-party Cookies on your computer or device.
We may also share information about your use of our site with our social media, advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services. You consent to our cookies if you continue to use our website.
These types of cookies are placed directly by us and are used only by us to facilitate and improve your experience of Our Site and to provide and improve our products and/or services.
You may also receive certain third-party Cookies on your computer or device.
Third-party Cookies are those placed by websites, services, and/or parties other than us. They are used by us for collecting usage data, such as Google Analytics.
Please note these cookies are not essential to the functioning of Our Site and your use and experience of Our Site will not be impaired by refusing consent to them.
All the cookies used by and on our site are used in accordance with the current Cookie Law.
By consenting to the placing of Cookies on a pop-up request, you are enabling us to provide the best possible experience and service to you. You may, if you wish, deny consent to the placing of Cookies.
You can choose to delete Cookies on your computer or device at any time, however, you may lose any information that enables you to access Our Site more quickly and efficiently including, but not limited to, login and personalisation settings.
It is recommended that you keep your internet browser and operating system up-to-date and that you consult the help and guidance provided by the developer of your internet browser and manufacturer of your computer or device if you are unsure about adjusting your privacy settings.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint using the details below.
You can also complain to Inc Studio if you are unhappy with how we have used your data.
Inc Studio’s address:
Inc Studio, Suite 633, The Plaza, 100 Old Hall St, Liverpool, L3 9QJ